Ella | Sunglasses

We are committed to giving you the best value possible. To achieve this, we ship our products directly from the supplier, which helps reduce costs related to transport, storage, and packaging — allowing us to offer fair and competitive prices.

Processing Time: Orders are typically prepared within 1–3 business days. Purchases made during the week are usually handled within one business day, while those placed on Friday evening or over the weekend are processed the following Monday.

Pre-Order Items: Products marked as pre-order need additional processing time. Please allow 8–10 days before shipment to secure the item and prepare it for delivery. If your order contains both in-stock and pre-order items, they will be shipped together once everything is ready.

Delivery Time: After processing, your order will be dispatched. Standard delivery usually takes 10–15 business days, though unexpected delays (such as severe weather or courier issues) may occasionally extend this timeframe. We appreciate your patience in such cases.

Important Note: Customs duties or import taxes may apply depending on your country’s regulations. These charges are not included in your order total and must be covered by the recipient. We are not responsible for additional fees or delays resulting from unpaid customs charges.

At Capri, we want every customer to feel confident with their purchase. If you are not satisfied with your order, you may request a return or refund under the terms of this policy.

Eligibility for Returns and Refunds

You may request a return or refund within 30 days of receiving your order. Items must be unused, unworn, and returned in their original packaging with all tags attached. Proof of purchase, such as an order confirmation or receipt, is required. Please note that some items are non-refundable, including gift cards, clearance or final sale items, and products damaged through misuse, improper care, or accidents after delivery.

How to Request a Return or Refund

To start a return, contact us at contact@capriandcoeu.com within 30 days of receiving your item. Provide your order number along with the reason for the return. Our team will send you the return instructions and the correct return address.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective or incorrect. We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Refund Process

Once we receive and inspect your return, we will let you know if your refund has been approved. Approved refunds will be issued to your original payment method within 5–10 business days. Please keep in mind that your bank or card provider may take additional time to process the transaction.

Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the standard return process and place a new order for the replacement item.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, contact us immediately at contact@capriandcoeu.com and include clear photos of the issue. We will arrange a replacement or a full refund at no additional cost to you.

International Customers

We currently ship to the European Union, Australia, New Zealand, and Canada. Delivery times are usually 4 to 12 business days depending on your location. Any customs duties or import taxes are the responsibility of the customer and are non-refundable.

Contact Us

For questions about returns or refunds, please reach out to us at: contact@capriandcoeu.com